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Fixed
Scope and price, always
Senior-led
No bench, no hand-offs
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Dynamics 365 Sales & Customer Engagement
Dynamics 365 Sales & Customer Engagement Services
We set up Dynamics 365 so your team can track every lead, deal, and customer request in one place.
Dynamics 365 Sales & Customer Engagement | D365 Zone
Dynamics 365 Sales and customer engagement set up around how your team sells and serves, with a fixed scope and senior consultants.
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dynamics 365 CRM implementation
- Dynamics 365 customer engagement
- Dynamics 365 Sales Business Central integration
- Sales, service, and marketing in one system
- Set up around how your team works
- Connected to Business Central if you use it
- Hands-on training for your team
- We start by learning how a lead becomes a customer in your business today, and where things get missed. Then we set up Dynamics 365 to match.
- You approve a written plan before anything gets built, so you know the scope and price first.
Sales
- Leads and opportunities
- Pipeline views for your team
- Quotes and orders
- Sales forecasting
Customer Service
- Cases and queues
- Routing to the right person
- A shared knowledge base
- Service reporting
Marketing
- Customer segments
- Email campaigns
- Customer journeys
- Campaign results
Connections
- Business Central
- Outlook and Teams
- Other business apps
Data Migration
- Accounts and contacts
- Open deals and cases
- Clean-up before the move
Training & Support
- Hands-on training by role
- Help after go-live
- Ongoing support plans
One view of each customer
Sales and service see the same history.
Built around how you sell
We follow your sales stages, not a generic template.
Less double entry
Connect it to Business Central so customers and orders stay in step.
Tested before it goes live
Your team tries real scenarios and signs off.
Discovery
We learn how your team sells and serves customers today.
Design
You sign off the plan before anything gets built.
Build
We set up your stages, teams, and connections in a test environment.
Your contacts, deals, and cases move across and get checked.
Training & Testing
We train your team hands-on. They try real scenarios and sign off.
Go-Live & Support
We switch over and stay with you while your team settles in.
How long does it take?
It depends on how many teams and connections you need. You'll have a firm timeline before you commit.
Do we need all of it?
No. Many businesses start with sales or service and add more later. We'll tell you what you can skip.
Does it connect to Business Central?
Yes. We can connect the two so customer and order information stays in step. We agree what connects in your plan.
Can you move our data from our current CRM?
Yes. We move your accounts, contacts, and open deals, and check them before you switch over. Tell us what you use today.
Business Central Implementation Services
We set up Business Central around how your business actually runs, at a fixed price agreed before work starts.
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Business Central Migration Services
Move off QuickBooks, Dynamics NAV, GP, or spreadsheets without losing data, history, or momentum — a clean, fixed-scope migration with a team that stays through your first close.
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Business Central Integration Services
Connect Business Central with the ecommerce, payroll, CRM, and line-of-business tools you already run — so data moves automatically instead of getting re-typed.
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Business Central Training & Support Services
Hands-on training and ongoing support so your team gets full value from Business Central — not just at go-live, but every quarter after.
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Business Central Upgrades & Optimization Services
Keep Business Central current, fast, and aligned with how your business has grown — strategic upgrades and tuning, not just applying the next Microsoft release.
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Strategic IT Consulting Services
Independent advice on where Dynamics 365 fits your roadmap — before you commit budget, not after. We'll tell you what to do, even if that's "not yet."
Scope stays scoped
The price you approve is the price you pay. Changes are quoted before they're built, never after.
Seniors do the work
The consultants who scope your project deliver it. No bait-and-switch to the bench.
Your data stays yours
Full documentation and admin access from day one. No partner lock-in by obscurity.
We'll say "don't buy it"
If a cheaper tool or your current setup serves you better, we'll tell you and walk away friends.
Dynamics 365 Zone
Microsoft Dynamics 365 Business Central implementation, integration, migration and support.
- UAE Office: Office 1406, Vision Tower, Business Bay, Dubai
- USA Office: InCorp Services, Inc., 55 W 14th St, Ste 101, Helena, MT 59601
- Email: info@d365zone.com
- Phone: +1 (707) 731-6403
Areas served: United States, United Kingdom, France, United Arab Emirates, Saudi Arabia, Australia, Netherlands, Canada, Ireland, Germany, Belgium, Switzerland, Luxembourg, Sweden, Norway, Denmark, Qatar, Kuwait, Bahrain, New Zealand, Singapore
Products and Guides That Pair With Sales & Customer Engagement
- Business Central Implementation — Scoped, configured, and taken live by a team that stays after go-live.
- Business Central Integration Services — Connect Business Central to your stores, marketplaces, banks, and tools.
- Training & Support — End-user training and managed support plans for Business Central.
- Copilot & AI Agents — Put AI to work on real tasks inside your ERP.
- Power BI & Fabric — Reports people actually open, from one trusted version of your numbers.
- Shopify Integration for Business Central — Keep Shopify orders, customers, and stock in step with your ERP.